Who we are
What personal data we collect
We process personal data that you provide to us directly, for example when you:
- Create an account
- Use our app or website
- Contact us
We may process the following data:- First and last name
- Email address
- Phone number
- IP address
- Usage data (app/website interactions)
- Login credentials (stored securely)
- Financial data (e.g., portfolio information within the app)
- Identity data (for KYC purposes via external provider)
Why we process your data
We process your personal data for the following purposes:
- To provide our services via app and website
- To create and manage your user account
- Customer support and communication
- Legal obligations (e.g., KYC/AML checks)
- Security and fraud prevention
- Service improvement and analytics
Legal basis for processing
We only process your data when there is a valid legal basis, including:
- Performance of a contract
- Legal obligation (e.g., identity verification)
- Legitimate interest (e.g., platform security)
- Your consent (e.g., for marketing communications)
Sharing personal data with third parties
We only share your data with third parties when necessary for our services or when required by law. These may include:
- Hosting providers
- Payment service providers
- KYC providers (e.g., zkr.nl)
- Analytics tools (anonymized)
We sign data processing agreements with all third parties who process data on our behalf.
Cookies and similar technologies
Our website lcminvest.nl uses functional and analytical cookies. These help the site function correctly and allow us to improve user experience based on anonymized usage statistics.
For more details, please refer to our
cookie policy.
How long we keep your data
We do not store your personal data longer than necessary. Retention periods include:
- User activity data: up to 2 years after your last login
- Administrative records: 7 years (for tax compliance)
- KYC data: as required by law (typically 5 years)
How we protect your data
We take appropriate technical and organizational measures to protect your data, such as:
- Encryption (SSL/TLS)
- Secure servers
- Access control
- Two-factor authentication (if applicable)
Your rights
Under the GDPR, you have the following rights:
- Right to access your data
- Right to rectify your data
- Right to erase your data
- Right to restrict processing
- Right to data portability
- Right to object
- Right to withdraw consent
You can submit a request via
info@lcminvest.nl. We will respond within 30 days.
Complaints
If you have a complaint about our data processing, please contact us directly. You also have the right to lodge a complaint with the Dutch Data Protection Authority:
https://autoriteitpersoonsgegevens.nlChanges to this policy
We may update this privacy policy from time to time. We encourage you to review this page regularly to stay informed of any updates.
Account Deletion and Data Removal
Users may request deletion of their account at any time. When an account deletion request is submitted, we take the following actions:
- Account Data Removal: We permanently delete personal information associated with the account, including profile data, authentication credentials, and user-generated content, unless retention is required by law.
- Residual Data: Backup copies of data may be retained for a limited period for security, legal, or operational purposes, after which they are securely deleted.
- Legal & Compliance Obligations: Certain data may be retained if required to comply with legal obligations, resolve disputes, or enforce our agreements.
- Irreversibility: Once the deletion process is completed, the account and associated data cannot be recovered.